Custom & Personalized Orders

Last updated: September 14, 2026

Every engraved and made-to-order piece is produced by hand for one person. Because of that, these orders work a little differently from the rest of the store.

1. What counts as personalized

Any piece engraved with a name, initial, date, symbol or handwriting, and any piece made to a custom length or size.

2. Check your text before you order

We engrave exactly what you type, including spelling, spacing and capitalization. Please read it twice before adding to cart. We cannot correct a spelling mistake after the piece is engraved.

If you are unsure how something will look, email us before ordering and we will help.

3. Changes and cancellations

You can change the engraving text or cancel a personalized order within 24 hours of placing it, by emailing acuarelajewelry20@gmail.com with your order number. After that the piece is already in production and cannot be changed.

4. Production and delivery time

Personalized pieces are made and dispatched within 2 to 3 business days, plus the shipping time of the method you choose at checkout.

5. Returns on personalized pieces

Because each one is made for a single person, personalized pieces cannot be returned or exchanged, unless the piece arrives faulty, or the engraving does not match what you submitted at checkout.

In either of those cases, email us within 30 days of delivery with your order number and a photo. We will remake the piece or refund you in full, and we cover the return shipping.

6. Handmade variation

Engraving is done by hand, so depth, placement and finish vary slightly from piece to piece. That is part of how a handmade piece looks and is not considered a defect.

7. Questions

Email acuarelajewelry20@gmail.com or call +1 347-438-9253, Monday to Friday, 8:00 AM to 5:00 PM ET. We reply within 24 hours on business days.