Shipping policy
Shipping Policy
Last updated: September 14, 2026
We ship from Pembroke Pines, Florida, to the United States, Canada and 38 more countries. Below you will find exactly what shipping costs and how long it takes.
1. Shipping rates and delivery times
Free Economy shipping on all U.S. orders of $50 or more.
| Destination | Method | Delivery | Cost |
| United States | Economy, orders $50+ | 5 to 8 business days | Free |
| United States | Economy | 5 to 8 business days | $4.90 |
| United States | Standard | 3 to 4 business days | From $6.90 |
| Canada and International | DHL Express / USPS | Varies by destination | Calculated at checkout |
Delivery times are counted from the day your order ships, not from the day you place it. Please add the processing time below.
2. Processing time
We prepare and dispatch every order, including engraved and personalized pieces, within 2 to 3 business days. Orders placed after 5:00 PM ET are processed the next business day.
We do not process or ship on weekends or U.S. public holidays.
3. Tracking your order
As soon as your order ships you will receive an email with your tracking number. Tracking can take up to 24 hours to show its first scan. That is normal and does not mean the package is lost.
4. Shipping address
Please check your address carefully before completing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided at checkout.
If you need to change your address, email us at acuarelajewelry20@gmail.com as soon as possible. We can usually update it before the order ships, but we cannot change it once the package is in transit.
5. Lost, delayed or damaged packages
If your tracking has not updated in 7 business days, or your order arrives damaged, contact us at acuarelajewelry20@gmail.com within 7 days of the last tracking update or of delivery. Please send photos if the package or the piece is damaged.
We will open a claim with the carrier and stay on it with you. Once the claim is resolved, we send a replacement or issue a full refund, whichever you prefer.
6. International orders: customs and taxes
International shipments may be subject to customs duties, import fees and local taxes. These charges are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient.
Customs clearance can add several days to delivery, and those delays are outside our control. If a package is refused or abandoned at customs, we are not able to refund the shipping cost.
7. Questions
Email acuarelajewelry20@gmail.com or call +1 347-438-9253, Monday to Friday, 8:00 AM to 5:00 PM ET. We reply within 24 hours on business days.