Shipping policy
Shipping Policy
Effective date: 01/06/2023
Thank you for choosing our online store. Our shipping policies are detailed below so you have clarity on how we process and deliver your orders.
1. Processing times
1.1. Order processing:
We will process your order within 2-3 business days from the date of purchase. Please note that orders placed after 5PM may require an additional day for processing.
1.2. custom orders:
If you have placed an order for a personalized product, please note that the processing time may be longer. We will provide you with an estimated lead time at the time you place your order.
2. Shipping methods
2.1. Shipping options:
We offer different shipping options to suit your needs. During the purchase process, you can select the shipping option you prefer and see the associated costs.
2.2. Delivery times:
Delivery times vary depending on the location of the recipient and the selected shipping method. Although we do our best to meet estimated delivery times, we cannot guarantee exact delivery in all cases due to external factors such as transportation delays or weather issues.
3. Shipping Tracking
3.1. Shipping confirmation:
Once your order has been processed and shipped, you will receive an email confirmation that will include the appropriate tracking information. You will be able to use this information to track the status of your shipment.
3.2. Tracking Updates:
We recommend that you regularly check the tracking status of your shipment. If you have any questions or concerns about the status of your package, please do not hesitate to contact us and we will be happy to help you.
4. Shipping Address
4.1. Accurate shipping information:
It is the customer's responsibility to provide an accurate and complete shipping address when ordering. We are not responsible for shipments lost or returned due to incorrect or incomplete address provided by the customer.
4.2. Shipping Address Changes:
If you need to make changes to the shipping address after ordering, please contact us as soon as possible. We will do our best to update the address prior to shipment, but cannot guarantee changes once the order has been processed.
5. International deliveries
5.1. Customs and taxes:
Please note that international shipments may be subject to customs processing and import fees and taxes. These fees and taxes are the responsibility of the recipient and are not included in the cost of shipping.
5.2. International delivery times:
Delivery times may be longer for international shipments due to customs procedures. Please be aware of these possible delays when making