Refund policy

Return and Refund Policy

Thank you for choosing our jewelry and jewelry customization store. We take pride in providing you with high quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to help. Our return and refund policies are detailed below:

1. Returns

1.1. Products eligible for return:

We accept returns of jewelry that is in its original and unworn condition. The products must be in the same condition in which you received them, without signs of wear, and in their original packaging.

1.2. Deadline to request a return:

You must request a return within 7 days of receiving the product. To start the return process, please contact our customer service acuarelajewelry20@gmail.com and provide them with the following information: order number, reason for the return and photos, if applicable.

1.3. Exceptions to the return:

Please note that we do not accept returns in the following cases:

Personalized jewelry that has been engraved, custom fitted, or created to your specifications.
Jewelry that has been used or damaged after delivery.
Jewelry purchased during a final clearance sale or promotion

1.4. Return process:

Once we have received your return request, we will provide you with instructions on how to proceed. You may need to send the product back to our specified address. Return shipping costs will be borne by the customer, unless the return is due to our error or a defective product.

1.5. Inspection and approval of the return:

Upon receipt of the returned product, we will inspect it to ensure that it meets the eligibility requirements. If everything is in order, we will process your return and send you an email notification confirming the refund.

2. Refunds

2.1. Refund process:

Refunds will be processed within 2 business days of the return being approved. The refund will be made through the same payment method that you used to make the purchase, unless otherwise agreed.

2.2. Shipping costs:

Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

3. Contact

If you have any questions about our return and refund policy, please do not hesitate to contact our customer service. We will be happy to help you and resolve any concerns you may have.